if you’re planning to fly with Novoair, one of the leading domestic airlines in Bangladesh, you’ll want to be informed about everything you need to know to make your travel experience smooth and hassle-free. From booking tickets and checking flight schedules to understanding their baggage policies and how to contact their customer service, we’ve got you covered.

In this comprehensive guide, we will walk you through the most important details about Novoair’s offices, ticket prices, baggage policies, and much more. Whether you’re flying from Dhaka to Sylhet, Cox’s Bazar, or Chittagong, you’ll find all the essential information here.

Novoair Baggage Allowance: What You Can Bring

When you’re flying with Novoair, it’s important to know the baggage rules to avoid any surprises at the airport. Here’s a simple guide to help you pack right!

Carry-On Baggage

• Adults: One piece of hand baggage weighing up to 7 kg.
• Children: One piece of hand baggage weighing up to 7 kg.
• Infants: One small carry-on bag.

Checked Baggage

• Adults: Two pieces of checked baggage, each up to 20 kg.
• Children: Two pieces of checked baggage, each up to 20 kg.
• Infants: One checked bag, weighing up to 10 kg.

Tip: Be sure to check the baggage restrictions before your flight, as excess baggage could incur additional fees.

Novoair Check-In Process: How It Works

Whether you book your flight online or through an agent, Novoair offers two easy ways to check in for your flight: online or at the airport.

Online Check-In

• When: You can check in online 12 hours before your flight.
• How: Visit the Novoair website, enter your booking details, and follow the steps to check in.
• Tip: Online check-in closes 90 minutes before your flight departure, so be sure to do it early!

Airport Check-In

• When: Arrive at the airport at least 1.5 hours before your flight.
• How: Go to the Novoair check-in counter, show your ID, and receive your boarding pass.

Novoair In-Flight Experience: What to Expect

If you’re flying with Novoair, you can expect a comfortable experience. Here’s what you can look forward to:

Economy Class Seats

Novoair offers comfortable economy class seats with plenty of legroom. The seats are padded, and you’ll have a fold-down tray to enjoy snacks or work on your laptop. Plus, with just 68 seats on each plane, the atmosphere feels relaxed and friendly.

Snacks on Domestic Flights

On short domestic flights, Novoair offers light snacks. Whether you’re traveling to Sylhet or Chittagong, you can enjoy some refreshments along the way.

Entertainment

Currently, Novoair doesn’t offer in-flight entertainment like movies or Wi-Fi, but you can bring your own book or magazine to pass the time. They also provide a magazine that features information about the airline and travel tips.

Why Choose Novoair for Your Next Flight?

Novoair is more than just an airline – it’s a friendly, reliable option for your domestic travel needs in Bangladesh. With easy booking, great customer service, and comfortable flights, Novoair is the right choice for both business and leisure travelers.

Things We Love About Novoair:

• Quick, Affordable Flights: Whether you’re flying from Dhaka to Sylhet or Dhaka to Cox’s Bazar, Novoair is known for its on-time flights.
• Helpful Customer Service: Need help with a booking? Novoair’s customer care team is always ready to assist you.
• Frequent Flyer Program: Novoair has a SMILES program where you can earn points each time you fly and redeem them for discounts or free flights.

Frequent Flyer Tips: Get the Most Out of Novoair

If you love flying with Novoair, you might want to join their SMILES Frequent Flyer Program. This program rewards regular travelers with points for each flight, which you can use for future discounts or even free flights. Here’s how you can make the most of it!

What is the SMILES Program?

The SMILES program is Novoair’s way of thanking frequent flyers. For every flight you take, you earn points (called SMILES points) that you can redeem on future flights. The more you fly, the more points you collect, and the more benefits you receive!

How to Join the SMILES Program

It’s simple! When booking a flight, you can register for the SMILES program at the same time. All you need is a valid email address. Once you’re signed up, you’ll start earning points from your very first flight!

How to Use SMILES Points

Once you’ve earned enough points, you can use them to:

• Get discounts on flights.
• Upgrade your seat to a better class.
• Redeem free flights after accumulating a large number of points.

For example, if you take multiple trips between Dhaka and Chittagong, you could save up enough points to get a free ticket on your next trip!

Ticket Price Tips: Save Money on Your Flights

When flying with Novoair, you don’t have to break the bank to enjoy a comfortable trip. Here are some ticket price tips to help you get the best deals:

1. Book Early to Get the Best Prices

Like most airlines, Novoair offers cheaper tickets if you book well in advance. The earlier you book, the lower your ticket prices are likely to be. If you know the dates you want to travel, don’t wait! Grab your tickets as soon as possible for the best deals.

2. Be Flexible with Your Travel Dates

If you’re not in a hurry, being flexible with your travel dates can save you a lot of money. Flights on weekdays, especially Tuesday and Wednesday, tend to be cheaper compared to weekends when everyone is traveling.

3. Look for Special Promotions

Novoair often runs special promotions or discounts, especially around holidays, school vacations, or festival seasons. Make sure to check the airline’s special offers page on their website or subscribe to their newsletter to get notified when sales happen.

4. Use Your SMILES Points for Discounts

If you’re already a member of the SMILES Frequent Flyer Program, you can use your points to get discounts on future flights. This is a great way to save money on your next trip!

5. Check for Student Discounts

Are you a student? Some airlines, including Novoair, offer special student discounts on ticket prices. Don’t forget to ask when booking!

How to Manage Your Novoair Booking: Changes and Cancellations

Life can be unpredictable, and sometimes you might need to change or cancel your flight. Here’s how you can easily manage your booking with Novoair.

How to Change Your Flight

If your travel plans change, Novoair allows you to modify your booking. Here’s what you need to do:

1. Visit the Novoair Website: Go to the “Manage Booking” section.
2. Enter Your Booking Details: Use your booking reference and last name.
3. Make Changes: You can change your flight dates, time, and even the passenger details.
4. Pay Any Extra Fees: Depending on the fare you purchased, you may need to pay a fee to change your flight.

How to Cancel Your Flight

If you need to cancel your flight, it’s easy with Novoair:

1. Log in to Your Account: Go to the “Manage Booking” section on the Novoair website.
2. Select the Cancellation Option: Follow the prompts to cancel your flight.
3. Request a Refund: If your ticket is refundable, you can request a refund for the unused portion of your ticket. Be sure to check if there’s a cancellation fee.

Important Notes on Cancellations:

• Refund Policies: Tickets that are non-refundable might not get you money back. However, you could still get a voucher for future travel.
• Cancellation Fees: Depending on your ticket type (economy or business), you may incur a cancellation fee. Make sure to read the terms before booking.

If you prefer speaking to someone directly, you can also call Novoair’s customer service for help with changes or cancellations.

Common Questions About Novoair: FAQs

Here are some frequently asked questions to help you get all the information you need about flying with Novoair.

1. Is Novoair Safe to Fly With?

Yes, Novoair is a safe and reliable airline. The airline follows international safety standards, and their planes are regularly maintained. Plus, they have a team of experienced pilots and staff who ensure a smooth flying experience.

2. Can I Take My Pet on a Novoair Flight?

At the moment, Novoair does not allow pets to travel in the cabin. However, pets can travel as cargo under specific conditions. Be sure to check with the airline before booking if you’re planning to bring your furry friend along!

3. Does Novoair Serve Food on Domestic Flights?

For short domestic flights, Novoair usually provides light snacks and drinks, like water and juices. If you’re flying on a longer flight, such as Dhaka to Cox’s Bazar, you might be offered a small meal or snack depending on the flight duration.

4. Can I Change My Seat After Booking?

Yes, you can change your seat after booking by visiting the “Manage Booking” section on the Novoair website. Some changes may require an additional fee, depending on the seat type and availability.

5. What Are the Check-In Timings for Novoair?

• Online Check-In: Available 12 hours before your flight departure.
• Airport Check-In: Starts 2 hours before departure and ends 45 minutes before the flight departs.

6. Can I Travel with a Child on Novoair?

Yes, children can travel with Novoair. If you’re traveling with a child under 2 years old, you may be able to bring them on your lap with a special infant ticket. If your child is older, you can purchase a regular seat for them.

Conclusion: Why Novoair is a Great Choice for Your Next Trip

In summary, Novoair offers great convenience, friendly service, and comfortable flights for both local and international travelers. Whether you’re flying to Sylhet, Chittagong, or Cox’s Bazar, you can count on Novoair for a smooth and enjoyable experience. With easy booking, flexible flight options, and a frequent flyer program, it’s no wonder Novoair is one of Bangladesh’s top choices for domestic flights.

So, next time you’re planning a trip, consider flying with Novoair! Don’t forget to check out their special offers and promotions for even better deals.

Happy travels!